Shipment Times

North & South America
DHL

3-7 Business Days

Spain
Correos Express

3-5 Business Days

Europe
DHL

3-7 Business Days

Australia/Asia/Africa
DHL

3-7 Business Days

Shipping Exclusions

Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time. 

Vitruve also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.

Signature on Delivery

To ensure there are no lost or stolen parcels, we send all shipments by courier requiring a signature on delivery. 

If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding an alternate delivery date or parcel pick-up.

Tracking Your Order

For the moment, is not possible to track your shipment automatically. If you want to track your order, contact us at contact@Vitruve.fit to ask for your tracking number.

Whole Shipment 

We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly. 

Changing Your Order

We are unable to make changes or cancel your order after you have received a confirmation email. 

Delivery Duty

Delivery duty and/or import fees are covered by Vitruve only in European Union. However, Vitruve products shipped to the rest of the world are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Any additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing any orders. 

As charges are individually assessed by your country's officials upon import, we are unfortunately not able to provide an estimation or if you will be charged at all. Contact your local customs office for more information.